Support

Last updated: February 21, 2026

Frequently Asked Questions (FAQ)

Q. How do I use the app?

First, register your equipment and record the normal operating sound at least 3 times, then tap "Train Model". After training is complete, select the equipment from "Start Diagnosis" on the home screen and record. The AI will automatically detect anomalies.

Q. How accurate is the diagnosis?

The App uses a combination of statistical methods (3-sigma method, Mahalanobis distance) and AI for anomaly detection. Please use diagnosis results as reference information. For critical decisions, we recommend supplementing with inspection by qualified technicians.

Q. Can I use it offline?

Yes, basic recording and diagnosis features are available offline. AI detailed analysis and cloud synchronization of diagnosis history require an internet connection.

Q. What is AI Detailed Analysis?

AI Detailed Analysis is a paid feature where AI (Google Gemini) generates specific countermeasure suggestions based on diagnosis results. It is available as a one-time In-App Purchase.

Q. How do I restore my purchase?

You can restore previous purchases from the "Restore Purchases" button in the Settings screen. You must be signed in with the same Apple ID.

Q. How do I delete my data?

You can delete individual diagnosis results from the history screen. Uninstalling the app deletes all data on the device. To request deletion of server-side data, please contact us at the address below.

Q. What types of equipment are supported?

The App supports a wide range of rotating machinery that produces operating sounds, including bearings, gears, motors, pumps, compressors, and more.

Contact Us

If the above does not resolve your issue, please contact us at:

Email: shadowgenoffice@gmail.com

We typically respond within 2 business days.